Warranty Policy

Your product includes a one-year limited hardware warranty starting on its delivery date. Coverage applies to products purchased through an authorized Pulsar sales channel.

The warranty covers manufacturing defects, defective materials or assembly, and hardware failures under normal use.

• Misuse, accidents, unauthorized modification or improper cleaning.
• Unauthorized firmware or software modifications, or damage caused by third-party accessories not approved by Pulsar.
• Normal wear or cosmetic changes that do not affect product function.
• Use outside the instructions in the Product Guide, or purchases from unauthorized resellers.

Contact customer_service@pulsarfuture.com with your order number or proof of purchase, checkout email, product identifier if available, a description of the issue, and relevant photos or videos.

After verifying the issue, we may provide troubleshooting, replacement parts, a refurbished replacement unit or a replacement product, as appropriate to the case and applicable law. Do not return a product until support has provided instructions.

If your item arrived damaged, defective, incorrect or incomplete, see 7-Day Arrival Protection.

We will continue to provide firmware and software updates for supported products at no additional cost. Visit the Product Guide for setup, updates and troubleshooting.

Please report a warranty issue within a reasonable time after discovering it. We aim to respond within 2–3 business days.

The warranty applies to the original purchaser and is not transferable unless applicable law requires otherwise.

This limited warranty does not restrict any non-waivable consumer rights under applicable law. To the maximum extent permitted by law, Pulsar is not liable for indirect, incidental, special or consequential damages arising from use of, or inability to use, the product.

For preorders, warranty coverage starts at delivery. Moving this policy to our main website does not reduce the rights or commitments applicable to an existing purchase.