Contact Support

Orders, payments and cancellations

Start with Order lookup to view order or delivery-request status, review an available quote, continue to payment, or request cancellation. Verify the email used at checkout; no account or order number is required to look up your orders.

For an eligible order within the 30-minute window, use the self-service cancellation option. If the window has passed, submit a request for review. See Returns & Exchanges for the full policy.

If checkout asks you to contact support after recent cancellations, email us using your checkout email. We will review the restriction; existing order support remains available.

Email support

For purchases and existing orders, payment, delivery, cancellations, returns, exchanges or warranty claims, write to customer_service@pulsarfuture.com. For general product questions, compatibility, website issues, product access or technical troubleshooting, write to support@pulsarfuture.com. If troubleshooting leads to a warranty claim, we will direct you to customer service.

• For an order or warranty request, use your checkout email and include an order number or purchase confirmation if available.
• Describe the issue and include relevant screenshots, photos or videos.
• For hardware issues, include the product identifier if available.

Please do not send passwords, verification codes, device access tokens or full payment-card details. Do not ship a product back until support provides return instructions.

Product help

For setup, activation, operating modes, cleaning, maintenance and troubleshooting, visit the Product Guide. For manufacturing defects or hardware failures, see the Warranty Policy.

Response time and email delivery

We aim to respond within 2–3 business days. A cancellation request sent by email may not be reviewed before your order enters preparation, so use Order lookup when self-service cancellation is available.

If a verification code, order confirmation, delivery quote or support response is missing, check your spam or junk folder. If it is still missing, contact us and include your checkout email and the approximate time of the request.