Shipping & Delivery

Enter your destination at checkout to check delivery availability and charges. Availability depends on the destination, package and carrier. A country appearing in the address selector does not by itself confirm that delivery is available.

If your address or order quantity falls outside our standard delivery quote, we may ask you to submit a delivery-confirmation request. Multi-unit orders may require a manual quote because of package weight or carrier limits. No payment is taken when you submit that request.

Once support confirms delivery, review the package, address, price, estimated delivery schedule and expiry in Order lookup or your dedicated payment link before paying. Contact support for changes or an expired quote.

Website orders ship in plain outer packaging with no Pulsar branding or product images on the outer box or mailing bag. This is our standard packaging; you do not need to request it separately.

Shipping labels and customs documents may include sender and item information where required. Customs information must accurately describe the shipment and meet the destination’s requirements.

If you have a specific packaging or shipping-label concern, contact customer_service@pulsarfuture.com before dispatch so we can check what is possible for your destination.

Delivery charges are shown separately before payment. Our current delivery service includes import duties and taxes within the scope of the confirmed delivery quote. Review the delivery description and final order total for your destination before paying; this is not a promise of identical charges or coverage for every destination.

If a carrier or customs authority requests an unexpected additional payment, contact customer_service@pulsarfuture.com with the notice so we can check it against your confirmed quote.

Opening sales or accepting payment does not mean a preorder is ready for immediate shipment. For preorders, the estimated dispatch window is shown at checkout and in your order information. Production, quality checks and logistics can affect that estimate.

Products identified as in stock follow the preparation and dispatch estimate shown for that purchase. We do not apply an in-stock dispatch promise to a preorder. Dispatch is the handover to the carrier; it is separate from delivery to your address.

If the stated dispatch window changes, we will provide an update using your checkout email or order information. If dispatch is delayed beyond that window, contact support to discuss the revised schedule and available cancellation options. Your applicable consumer rights remain unaffected.

Air delivery typically takes 8–15 business days after dispatch, depending on destination. This does not include preorder production or preparation time. Customs clearance, public holidays, carrier disruption and local delivery may cause delays.

Check Order lookup for shipment status and available tracking information. Tracking may take time to update after the carrier receives the parcel. Estimates are not guaranteed arrival dates unless expressly stated for your purchase.

Check the recipient name, street address, city or region, postal code and country before payment. Address format checks do not verify that an address exists or that a carrier can deliver there.

Contact support promptly if an address is incorrect or needs to change. Changes depend on the preparation and shipment stage and may require a revised quote. We cannot guarantee redirection after dispatch. If redelivery or a destination change creates an additional charge, we will explain it before arranging the service, subject to applicable law.

If we confirm that we cannot deliver your order because a delivery route is unavailable, the carrier cannot complete delivery, or the parcel is lost, we will refund the full amount you paid to us for that order, including shipping and any taxes or import duties collected by us. We will refund your original payment method without deducting cancellation or payment-processing fees.

A delay or a gap in tracking alone does not confirm that delivery is impossible. We first investigate with the carrier. Delivery issues caused by an incorrect or incomplete address provided by you, refusal of delivery, or failure to collect a parcel are reviewed separately for redelivery or refund options. These conditions do not limit any non-waivable consumer rights.

If tracking stalls, shows delivery but you cannot locate the parcel, or reports a failed delivery, contact support with your order reference and tracking details. We will investigate with the carrier and explain the next steps; a tracking status alone does not settle a disputed delivery.

Keep the packaging and take photos if a parcel arrives damaged or incomplete. See 7-Day Arrival Protection for reporting and remedies. Do not send a parcel back without support instructions.

If a parcel is returned because of an address issue or unsuccessful delivery, contact support. We will review the cause and apply the delivery assurance above or explain the available redelivery or refund options. Any proposed costs will be explained before you agree to them.