Terms of Use & Sale

These terms apply to use of getpulsar.io and direct purchases from Hong Kong Pulsar Technology Limited. Our business registration number is 79650971. Our registered address is Flat 2401-16, 24/F, Wing Shing Ind Building, 26 Ng Fong Street, San Po Kong, Hong Kong. Contact: customer_service@pulsarfuture.com.

They work together with our Shipping & Delivery, Returns & Exchanges and Warranty Policy, and the product, price and delivery information confirmed for your purchase. Purchases from Kickstarter, marketplaces or other sellers follow the applicable sales channel’s terms and process.

Device, app and software-service use is covered separately by the product and service Terms of Use. Those terms do not replace the purchase commitments made on this website. See our Website Privacy Policy for website data practices.

You must be at least 18 and of legal age to purchase and use these products where you live. Provide accurate checkout and contact information, and purchase only where the product and its use are permitted.

Do not misuse the website, attempt unauthorized access, disrupt checkout or verification services, or use fraudulent payment information. Website content and branding belong to Pulsar or its licensors; access does not grant permission to redistribute them for commercial use.

Review the product, variant, quantity, delivery address, charges and applicable terms before paying. A paid order is accepted when we confirm it as an order; an access code, email verification, unpaid cart or delivery-confirmation request alone is not an accepted paid order.

If a payment has been taken but we cannot accept or supply the order, we will notify you and arrange a refund of that payment. Contact support if payment and order status appear inconsistent.

Payment is processed through the provider presented at checkout. Availability can depend on your location, device and payment method. We may pause new purchases or require support review following unusual activity or repeated cancellations; this does not remove your rights for an existing order.

The final checkout total identifies the charged currency, product amount, applicable discounts, delivery and any separately stated tax. Current direct checkout is priced in US dollars (USD). Delivery and import-duty coverage is described in Shipping & Delivery.

Your bank or payment provider may apply its own exchange rate or fees if your account currency differs. Discount conditions and manual delivery-quote expiry are shown before payment. If a pricing error requires a correction, we will explain the issue and seek your agreement before charging a revised amount, or offer cancellation and a refund where payment was already taken.

A preorder is a purchase for later dispatch, not an in-stock shipment. Review the estimated dispatch window and delivery information before paying. Public availability of the purchase page does not change a preorder into an immediate-shipping product.

Production and logistics may change an estimate. We will provide updates and explain available options if the stated dispatch window changes. Delivery availability, manual quotes, address changes, tracking and delivery issues are covered by Shipping & Delivery. Applicable statutory remedies are not excluded by an estimate or delay notice.

Within 30 minutes of placing an order, you can cancel online for a full refund if preparation or fulfillment has not started. For a delivery request paid after a manual quote, that window starts when payment is captured. Use Order lookup to see your available action and deadline.

An eligible full preorder cancellation refunds the entire captured order amount, including paid delivery charges, to the original payment method. We do not deduct a cancellation or payment-processing fee from that full refund. After the self-service window, submit a cancellation request for support review; approval is not automatic.

Refund submission and bank receipt are separate steps. Hygiene restrictions, defective goods, returns and the full cancellation process are described in Returns & Exchanges. Nothing here limits non-waivable consumer rights.

Our Delivery assurance also provides a full refund, including shipping and any taxes or import duties collected by us, if we confirm that we cannot deliver your order under that policy. This assurance is separate from the 30-minute self-service cancellation window.

Authorized purchases include the one-year limited hardware warranty starting at delivery. Report arrival damage, incorrect items or missing components through 7-Day Arrival Protection.

These policies supplement applicable legal rights. We do not exclude liability or remedies that cannot lawfully be excluded, and a voluntary reporting window does not shorten a statutory claim period.

The version of these terms and purchase policies presented when you placed your order, together with your confirmed purchase information, applies to that purchase. Keep your confirmation email and a copy of the applicable policies.

We may publish updated terms for future purchases with an updated effective date. A later change does not retrospectively add cancellation fees or reduce the commitments made for an existing order. Any future cancellation charge must be lawful and clearly disclosed before the relevant new purchase; publishing it does not override mandatory consumer rights.

Contact customer_service@pulsarfuture.com with your checkout email and order reference if available. We will review purchase, delivery and refund issues through support. This process does not prevent you from using dispute-resolution options or legal remedies available under applicable law.